From co-workers and colleagues to friends and family, we are faced with challenging relationships daily. Unfortunately, we often go about managing them the wrong way. Only by elevating our understanding of behavior and acting through an internalized approach will we be able to master the conflicts created by dealing with difficult people. Jay Johnson is a trainer specializing in communication and leadership development. Using a unique perspective of behavioral intelligence, Jay empowers people and organizations across the globe stretching from Main Street to Wall Street. Jay is a designated Master Trainer through the Association for Talent Development (ATD). He is a two-time Excellence in Training Award recipient from the National Association of Professional Communication Consultants and in 2017 he was named “Top Trainer” by the ATD Detroit Chapter. Jay has a devotion to teaching and learning, and is passionate about inspiring people to reach peak performance in work and in life. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more

Try to reason with the person based on the situation. If the person remains difficult to deal with you will need to hold your ground, and try to reach an amicable end to the conversation staying within the limits of the law. If all else fails. Call Security! (BARDE Iola Stephanie)

When you have a difficult person in front of you, you need to chose wisely the words you are going to use and use your emotional intelligence to disengage (COLAS Keveen)

It will always depend on the type of "difficult person" that you have infront of you. Both sometimes coming up with a strong and strict personality its what is needed. (GARCIA DE LEON Jennifer)

With difficult person it is sometimes not easy not to take things personally. Where is the limit? (SERI Fabrice)

In the Mad Men series Don is a hard nut, very difficult person to work with and to deal with. The best thing which can work to succesfully communicate with him is not to contradict him. However, it is hardly possible. (IVLIEVA Margarita)

Dealing with difficult people through facts and evidence (KHOURY Hadia)